I previously had my coat dry cleaned at a completely different shop in south west London and they managed to make an absolute. However, I called Carlton Dry Cleaners before coming in and was reassured that they had seen this type of jacket before, and were confident that they could clean it.
When I went into the shop, the staff were polite, helpful and understanding of my anxieties from where it was damaged before.
It was turned around quickly and is back to perfect condition. Can’t thank them enough!